Terms & Conditions
1. Warranty – Any works completed by Domestic Bliss Total Solutions and its staff members is fully guaranteed against defects. Any defects in bond cleaning must be communicated to the Manager Lisa McDade within 7 Days of the clean being completed for resolution.
2. Terms – All new client cleans must be paid for in full on the day of the clean. If you are planning to pay by direct deposit cleared funds must be in the bank account by the day of the clean with the address as reference. We will send you an invoice prior to the clean.
3. Cash payments – sorry we no longer accept cash.
4. Credit Card payments – You will be sent an invoice with a PAY NOW button. click through to pay by STRIPE crecit card or set up a direct debit via CARDLESS. Third party handling fees will apply.
5. For Direct Bank Deposit. Details are: Bendigo Bank BSB 633-000 Acc 146161765 Address as ref:
6. Tax Invoices are issued for the quoted amount 5-7 working days before the clean.
7. Regular Cleaning – each clean must be paid within 7 days. Failure to pay on time will result in your service being suspended.
8. All regular cleans must provide credit card details for security purposes. These details are kept on file in case of default payments.
9. Credit Application – All clients on account must complete a DOMESTIC BLISS CREDIT APPLICATION and this should be returned to the office by mail or email before any cleaning work can commence.
10. Telephone Quotes – Telephone quotes should only be taken as a general indication of price. Domestic Bliss reserve the right to increase the quoted amount, in negotiation with the client, should the property present in a severely soiled state or have additional rooms/areas to clean.
11. We reserve the right to cancel without notice any clean where the premises present an unfit/unsafe working environment for staff. Domestic Bliss complies with all WHS policies and guidelines for the cleaning industry.
12. EXIT CLEAN CANCELLATION POLICY – 25% of the service price may be charged for any cleans not cancelled within 24hrs of the clean book date. Should a bond crew arrive at premises and the job is not required a cancellation fee equal to the 2hr per person wage penalty will be applied.
13. HOME CLEAN CANCELLATION POLICY – We reserve the right to charge in full for all cleans under 3 hrs if not cancelled within 24hrs of the normal scheduled date.